Warranty and bug-fix obligation clauses, explained
What you promise about the quality of the work and for how long you fix problems for free. An open-ended warranty turns into unpaid maintenance forever.
Market standard
A limited warranty that the deliverables will materially conform to the spec for 30-90 days after acceptance; the sole remedy is that the freelancer re-performs or fixes the non-conforming work. Everything else is 'as is', and post-warranty support is a separate paid agreement.
Red flags
- Warranty period of 6-12 months or 'for the life of the software'
- Warranty covers 'any defect' rather than non-conformance with the spec
- Remedy includes a refund plus damages, not just re-performance
- Free fixes for issues caused by client changes or third-party systems
Suggested wording
The Provider warrants that for 60 days after acceptance the Deliverables will materially conform to the specifications in Exhibit A. The Provider's sole obligation, and the Client's sole remedy, is that the Provider will use commercially reasonable efforts to correct reported non-conformities. All other warranties are disclaimed; the Deliverables are otherwise provided 'as is'. This warranty excludes issues caused by modifications not made by the Provider or by third-party systems.
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Review my contractIs this normal in…
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